Privacy Policy

At Love Chapters, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website and utilise our services. By using our website, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of personal information:

Personal Information: Name, email address, phone number, billing address, shipping address, and payment information.
Order Information: Details related to your purchases, including products, services ordered, and custom requests.
Non-Personal Information: Browser type, IP address, time zone settings, device information, and browsing history on our website.

How We Use Your Information

We use your personal information for the following purposes:

To process your orders and payments.
To communicate with you about your orders, inquiries, and updates.
To personalise your experience on our website.
To send promotional materials, newsletters, and special offers (if you opt-in).
To improve our services and website functionality.
To comply with legal obligations.

How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information. This includes using secure servers, encryption technologies, and access controls. While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our business, such as:

Payment processors (e.g., PayPal).
Shipping providers for order delivery.
Email marketing services (if you opted in).

These third parties are required to keep your information confidential and are prohibited from using it for any other purpose.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand user behaviour. You can manage cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

Your Rights Regarding Personal Information

You have the following rights concerning your personal information:

Access: Request a copy of the personal data we hold about you.
Correction: Request corrections to inaccurate or incomplete data.
Deletion: Request the deletion of your personal data, subject to certain conditions.
Objection: Object to the processing of your personal data for direct marketing purposes.
Data Portability: Request the transfer of your data to another service provider.

To exercise any of these rights, please contact us at phoebe@lovechapters.co.uk.

Marketing Communications

If you have opted in to receive marketing communications, we may send you promotional materials and updates. You can opt-out at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Third-Party Links

Our website may contain links to third-party websites. We do not control these websites and are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically for any updates.